Information We Collect
Personal Information You Provide Us
When you sign up to receive email updates or register for an account as a user and member of the BlackBird community, we collect information from or about you such as:
If you are registering as a pilot, we may collect additional information through our web form and onboarding process, such as your government I.D., FAA issued certificate number, and flight experience.
If you book a guest for a flight other than yourself, including for a minor, we may ask you to provide information about them to complete the booking, including their name, weight, gender, date of birth, email address, and emergency contact information. By booking a flight for another person, you represent that you have the consent of that person to provide information about them to us.
If you contact us directly, we may receive additional information about you. For example, when you contact us for support, we will receive your name, email address, phone number, the contents of your message or attachments that you may send to us, and other information you choose to provide.
Information We Collect Automatically From Your Use of the Services
When you use our Services, if you allow us, we will collect information about your precise geolocation. We also infer your more general location information (for example, your IP address may indicate your more general geographic region).
When you use our Services, we and our third party service providers may collect information from you through automated means, such as cookies, web beacons, and web server logs. Our third party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Services, such as the pages you view and the dates and times of your visits.
There is no accepted standard on how to respond to Do Not Track signals. The Services do not respond to such signals.
Information We Receive from Third Parties
We work with third party partners to perform background checks on pilots and may receive publicly available information about you.
How We Use Your Information
We may use the information we collect:
How We Share Your Information
We do not disclose the information that we collect through the Services to third parties except in the following circumstances:
We work with third party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different online services. Some of our advertising partners are members of the Network Advertising Initiative (http://optout.networkadvertising.org/?c=1#!/) or the Digital Advertising Alliance (http://optout.aboutads.info/?c=2&lang=EN). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
We do not share your personal information with unaffiliated third parties for their own direct marketing purposes, unless we have your permission to do so.
You can prevent your device from sharing precise location information at any time through your device’s operating system settings.
From time to time, we send marketing messages to our users via various channels including e-mail and SMS. If you no longer want to receive such message from us on a going forward basis, you may opt-out via the “unsubscribe” functionality provided in each such message.
Third Party Services
We use certain physical, organizational, and technical safeguards that are designed to maintain the integrity and security of information that we collect. However, as our Services are hosted electronically, we can make no guarantees as to the security or privacy of such information.
Use of Services by Minors
International Cross-Border Data Transfer
BlackBird uses servers hosted in the United States. Please note that we may be transferring your information outside of your region for storage and processing in the United States and around the globe. By using the Services, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.
Update Your Information or Pose a Question
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by emailing us at email@example.com
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Because email communications are not always secure, please do not include sensitive information in your emails to us.